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Terms Conditions That Apply to Your checked4d Account

These terms set out what you agree to when you open and use a checked4d account, including how deposits through Touch 'n Go eWallet, Boost, and GrabPay are handled, what we expect from you, and what you can expect from us.

Account eligibilityDeposit & withdrawal termsTouch 'n Go eWallet, Boost, GrabPayAccount suspension rulesHow to raise a dispute

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ACCOUNT INTEGRITY MEASURES

How We Handle Your Account and Data

checked4d applies account-level controls to keep your information accurate and your transactions secure. These practices are part of our terms, not separate from them — what follows describes the mechanisms we use day to day.

Data Retention

We keep your account records for as long as your account is active and for a defined period after closure, in line with our data handling policy and applicable local requirements.

Cookie Use

Cookies help us remember your session, preferred payment method, and device. You can adjust cookie permissions in your browser settings without affecting your ability to log in.

Account Security

Each login is tied to your registered mobile number via OTP. If you notice an unfamiliar login attempt, flag it through live chat immediately so we can lock the session.

Requesting Changes

To update your registered details — email, phone, or linked payment method such as Boost or GrabPay — submit a request through support with identity verification attached.

What These Terms Actually Cover

checked4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on checked4d, you confirm you have read and accepted these terms in full. They apply to every action you take on the platform — placing bets, making deposits via Touch 'n Go eWallet, Boost, or GrabPay, requesting withdrawals, and contacting support. You

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must hold one account only; duplicate accounts are not permitted and may result in suspension. Funds transferred through DuitNow or FPX are subject to the same terms as e-wallet deposits — there is no separate ruleset for different payment rails. We reserve the right to update
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these terms when our services change. If a material update affects your account, we will notify you through your registered contact before the change takes effect. Continued use of your account after that point means you accept the revised terms. Where any section conflicts with local
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law in your jurisdiction, local law takes precedence. All wagering activity is subject to the eligibility conditions that apply in your region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Where to Send Your Terms Questions

If any part of these terms is unclear or you believe your account has been handled incorrectly, reach out through our support channels before escalating. Our team can clarify specific clauses, walk through account-level decisions, and flag disputes to the right internal team. Include your account ID and a short description of the issue so we can pick it up without delay.

Live Chat Raise a terms question directly in the chat window. Available through your account dashboard — no email needed to start.

Email Support Send a detailed query to our support address. Attach screenshots or transaction references so we can resolve your issue in one exchange.

Account Help Centre The Help Centre lists answers to common terms questions — account limits, withdrawal holds, and payment eligibility by method.

Common Questions About These Terms

The questions below reflect what account holders in Malaysia most often ask about how these terms apply to their accounts. If your question is not covered here, live chat is the quickest path to a specific answer.

Yes. Every deposit method — Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX — is governed by the same account terms. No payment rail has a separate or lighter ruleset.

No. Material changes are communicated through your registered contact before they take effect. Continuing to use your account after that notice means you accept the updated terms.

Duplicate accounts are not allowed. If we detect multiple accounts linked to the same identity, both may be suspended and any pending withdrawals held pending a review.

Start through live chat with your account ID and the transaction reference. If the matter needs escalation, our support team will route it to the correct internal department on your behalf.

Where any clause in these terms conflicts with applicable local law in your region, local law takes precedence. Access to the platform is available only where local law permits.

We retain records for a defined period following closure, as set out in our data handling policy. You can request a summary of held data by contacting support with identity verification.

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